Transform your utility billing with outcomes that matter: 95% on-time payments, 3-day billing cycles, and <3% disputes.
We don't just provide features—we deliver measurable business outcomes that transform your operations
Consistent rate application and policy enforcement across every billing cycle. No more manual errors or calculation discrepancies.
Automated reminders and clear invoices reduce Days Sales Outstanding. Watch your collection rates soar to 95%+.
Reading validation, photo evidence, and clear calculation breakdowns build customer trust and reduce disputes to <3%.
Every transaction, correction, reversal, and notification is logged and auditable. Full compliance and accountability.
A streamlined process from reading to payment in just 3 days
Meter readers capture consumption with photo validation. System flags anomalies instantly.
Automated bill generation with rate application, service fees, and consumption calculations.
Consolidated invoices with previous balance and credits. SMS sent to customer + contacts.
Automated reminders 3 days before due date. Multiple payment options with instant confirmation.
From field staff to management, every role gets the tools they need to excel
Complete lifecycle tracking with photo validation and GPS
Bills generated from confirmed readings with rate engine
Faulty meters, estimations, corrections—all handled seamlessly
M-Pesa, bank transfers, cash—all with instant reconciliation
Automated journal entries, bank reconciliation, audit trails
Auto-apply credits, advance payments, refund tracking
3-day, 7-day, 14-day reminders with escalation
Policy-based disconnection with approval controls
Monitor collection efficiency and aging buckets
DSO, collection rate, disputes, reading completion—all real-time
Revenue, aging, consumption trends, reader performance
Manage multiple tenants from one system with full isolation
Automated, timely communications that build trust and reduce support calls
Dear John Doe, your invoice #INV-12345 of KES 1,500 is due on 15/01/2025. Paybill: 247247.
Friendly reminder: Invoice #INV-12345 is due in 3 days (KES 1,500). Avoid penalties by paying now.
Payment of KES 1,500 received. Thank you! New balance: KES 0. Receipt sent.
Send to customer's primary number plus family members, emergency contacts, and business partners—all configurable per customer.
Customize message templates with dynamic variables. Support for multiple languages and personalized greetings.
Real stories from organizations that chose Lipa Maji
50,000+ Customers
"Lipa Maji transformed our operations. We went from 14-day billing cycles to just 3 days, and our collection rate jumped from 75% to 96%."
5,000+ Customers
"Customer disputes dropped by 80% thanks to photo validation and clear breakdowns. Our support team now handles real issues, not billing questions."
12,000+ Units
"The multi-organization support is a game-changer. We manage 50+ properties from one dashboard with complete data isolation."
Join 100+ organizations already achieving 95% on-time payments and <3% disputes